Comments on: I Cracked My iPhone http://www.cyberbuzz.com/2009/05/29/i-cracked-my-iphone/ Buzz Bishop takes a look at new technology and trends. Thu, 09 Feb 2012 03:26:40 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Gary http://www.cyberbuzz.com/2009/05/29/i-cracked-my-iphone/comment-page-1/#comment-977 Gary Sat, 30 May 2009 15:45:08 +0000 http://www.cyberbuzz.com/?p=597#comment-977 Wow, lucky the iPhone saved you guys eh ;) ? I would stay the course and go to Apple and then Rogers. Sometimes honesty can go a long way at the Genius bar, I've had readers who have had phones replaced even though it was their fault. Hmm...this timing must mean the next iPhone is heading your way? ;) Wow, lucky the iPhone saved you guys eh ;) ? I would stay the course and go to Apple and then Rogers. Sometimes honesty can go a long way at the Genius bar, I’ve had readers who have had phones replaced even though it was their fault.

Hmm…this timing must mean the next iPhone is heading your way? ;)

]]> By: Lynne http://www.cyberbuzz.com/2009/05/29/i-cracked-my-iphone/comment-page-1/#comment-976 Lynne Sat, 30 May 2009 04:39:41 +0000 http://www.cyberbuzz.com/?p=597#comment-976 Hey Buzz. So glad you guys didn't get hurt but that sucks. A friend did a similar thing & I spent part of a Saturday with her as she tried to sort it out. When I went with her to the Genius Bar they basically looked at it quickly and then just kept repeating over and over very resolutely that she'd damaged the phone so she'd have to pay their "not under warranty" replacement fee (which comes out to close to $250!) and shrugged a lot and said that was all Apple could do. Someone else waiting suggested she go to a Roger's store and see if they would help and they actually did. She laid on a sob story about how she couldn't afford to replace the phone but that she was contracted to them $100 per month for three years etc etc and eventually they brought a manager over who agreed to replace the phone for her no charge. It's honestly more in the carrier's best interest to help you out--no phone means no usage which means no money in their pocket. Apple is just the hardware jockey. As a note: We went to the Roger's store @ Robson & Jervis. They really were sympathetic and helpful--way, way moreso than Apple was.I hope Fido will help. Good luck! Hey Buzz. So glad you guys didn’t get hurt but that sucks. A friend did a similar thing & I spent part of a Saturday with her as she tried to sort it out. When I went with her to the Genius Bar they basically looked at it quickly and then just kept repeating over and over very resolutely that she’d damaged the phone so she’d have to pay their “not under warranty” replacement fee (which comes out to close to $250!) and shrugged a lot and said that was all Apple could do.

Someone else waiting suggested she go to a Roger’s store and see if they would help and they actually did. She laid on a sob story about how she couldn’t afford to replace the phone but that she was contracted to them $100 per month for three years etc etc and eventually they brought a manager over who agreed to replace the phone for her no charge. It’s honestly more in the carrier’s best interest to help you out–no phone means no usage which means no money in their pocket. Apple is just the hardware jockey.

As a note: We went to the Roger’s store @ Robson & Jervis. They really were sympathetic and helpful–way, way moreso than Apple was.I hope Fido will help.

Good luck!

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